Last updated: October 12, 2026
Using the portal
ShipTrackly provides shipment information and a way to contact the shipping team. Use the portal only for lawful purposes and for shipments you are entitled to view. Do not attempt to access administrator functions without authorization.
Tracking information
Statuses and event times reflect information recorded by staff or a configured carrier integration. They are updates about a shipment, not a continuous GPS location service. Records may be corrected when new information is received.
Estimates and service arrangements
Delivery dates shown on the portal are estimates unless a guaranteed service has been separately agreed in writing. Prices, collection arrangements, insurance, cancellation rights and other shipment-specific terms are established in the applicable order or service agreement.
Your responsibilities
Provide accurate information when contacting the team. Keep tracking numbers and account credentials private. Do not use automated requests to overload the service or try to retrieve other customers’ information.
Website availability
Maintenance, network problems and third-party systems may temporarily affect access. If the website is unavailable or information appears incorrect, contact support@shiptrackly.com.
Purchases, claims and refunds
The tracking portal does not process a purchase or issue a refund. Direct payment disputes, cancellation requests and claims to the business or provider responsible for the transaction, with the relevant order details.
Your rights
Nothing in these website terms removes rights or remedies that cannot lawfully be excluded. The terms of a separate shipment agreement and applicable law remain relevant to the service.
Questions
Contact support@shiptrackly.com about website use, tracking records or support requests.