Get in Touch
Questions about an order or a freight service? Include your tracking number and the details of your request so our team can help.
Contact Information
Phone
+1 (251) 277-9561
US Office
702 Nichols Blvd, Colorado Springs, CO 80907, USA
Online tracking is available at any time. Messages are reviewed by our team.
Send Us a Message
Frequently Asked Questions
How do I track my shipment?
Enter the tracking number provided with your order on the tracking page. Each registered shipment has its own status, details and travel history.
Why has my tracking not updated?
Updates appear when a new event is recorded by the shipping team or connected carrier. A gap between updates does not necessarily indicate a problem. Contact support if you need clarification.
Are delivery dates guaranteed?
The displayed date is an estimate. Weather, customs, handling and transport conditions can affect timing. Any guaranteed service must be confirmed separately in your booking.
Which areas and services are available?
Availability depends on the route, cargo and transport mode. Contact our team with the origin, destination, weight and dimensions for confirmation.
Can I change a delivery address?
Contact support promptly with your tracking number. Changes depend on the shipment stage and provider arrangements, and may involve additional charges confirmed before a change.
What if a parcel is damaged, delayed or missing?
Contact the sender or support with the tracking number, a description of the issue and relevant evidence. Keep packaging and delivery records. Eligibility and deadlines depend on the agreed service and applicable law.
How do refunds or cancellations work?
Contact the business that accepted your payment. A tracking update alone does not determine refund eligibility. See our cancellation and refund information for the request process.
Why are some details masked?
The public tracking page limits personal information. Contact the sender or support if you need details that are not displayed.