Last updated: October 12, 2026
Before dispatch
Collection, service level, packaging requirements and pricing are confirmed through the applicable order or quotation. Provide accurate contact and delivery information and disclose special handling requirements before a shipment is accepted.
Tracking updates
Use the tracking number provided with your order. Events may include pending, picked up, in transit, at hub, out for delivery, delivered, exception and returned. Updates are recorded when information becomes available.
Transit estimates
Transit times vary by route, cargo, transport mode, customs and local conditions. The estimated date on a tracking page may change. Contact the team if an expected update or delivery has not occurred.
Customs and restricted goods
International shipments may require documentation, inspections, duties or taxes. Confirm responsibility for these charges and the eligibility of the goods with the service provider before dispatch.
Delivery issues
For an incorrect address, missed delivery, damage or suspected loss, contact the sender or support promptly. Keep the tracking number, packaging, photos and any delivery documentation relevant to the issue.
Changes and returns
An address change, reroute, return or cancellation depends on the stage of transport and the provider’s terms. Any additional charges and available options should be confirmed before proceeding.