Last updated: October 12, 2026
Who handles your request
Contact the business that accepted payment for the order or service. ShipTrackly’s tracking page records shipment information; a displayed status does not itself approve or reject a refund.
How to request help
Email support@shiptrackly.com with your order or tracking number, the reason for the request and relevant supporting details. Do not include full payment-card information.
Cancellation before dispatch
Ask for cancellation as soon as possible. Availability depends on whether the order has been processed, collected or otherwise committed to transport. The responsible provider will confirm the available options and any applicable costs.
After dispatch or delivery
Returns, cancellations and refunds depend on the applicable purchase or shipping agreement and your statutory rights. A return should be arranged with the responsible business before goods are sent back.
Damage, loss or delay
Report the issue promptly and keep packaging, photos and delivery records. The responsible provider may need to investigate before confirming the outcome.
Refund timing and method
If a refund is approved, the business responsible for the payment will confirm the amount, method and expected processing time. Bank and payment-provider processing times may vary.
Consumer rights
This information does not limit cancellation, refund or other rights provided by applicable law.